Industrial-Grade Returns System
Exchange unused tools in original condition within 28 days. Processing takes 3-5 business days after return receipt, plus shipping for your replacement. You must prepay return postage – we suggest using our online returns portal for label generation. Refunds process within 14 business days to your original payment method. Vital conditions: Precision tools must pass our recalibration inspection, electrical items require intact safety certifications, and consumable products cannot be returned. Custom-ordered items may incur a 20% restocking fee. International refunds use current exchange rates which may cause minor amount differences.